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Cookie Policy

We use cookies and similar tools on our website (our "Website") to improve its performance and enhance your user experience. This policy explains how we do that.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term "cookies" in this policy to refer to all files that collect information in this way.

There are many functions cookies serve. For example, they can help us to remember if you are logged in or not, add and remove items to your shopping basket, or analyse how well our Website is performing.

Cookies used on this site will not collect information that identifies you personally, but may instead collect more general information such as how users arrive at and use our Website. Where a specific user needs to be identified and tracked, for example when logging in, they are identified using an anonymous token or ID.

What sort of cookies does our Website use?

The following cookies are created by our Website to enable functionality. Personal details are never stored.

Cookies Purpose Contents
User identification: pactapitoken, storedTransition To log a user in to their account pages. Unique token
Shopping basket: pact_basket To keep track of items users put in their shopping cart Information about what items are in the basket and in what quantity
Ad hoc cookies Occasionally we need to use cookies to enable a feature that records user preferences, for example to remember that a user has seen a message or performed an action so that we don't need to remind them again. Various, but normally a timestamp, unique token or similar.

Does anyone else use cookies on our Website?

We do use or allow third parties to serve cookies. For example, like many companies, we use analytics to help us monitor our traffic, to get a sense of how many visitors the Website receives every day and which sections of the site users typically look at. It's a key way of a knowing how well we're doing and what we can do better.

We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions.

Please note we do not allow advertising on our Website so there will be no cookies for this purpose.

The following covers third-party cookies used on this website. These are subject to change but will always fall into one of the categories below. Again, personal details are never stored.

Cookies Purpose
Analytics cookies Cookies are sometimes used to monitor volume of user activity and behaviour across the site (pages visited, time spent on pages and so on).
Conversion/Tracking pixels We pay for advertising from marketing partners on other sites, for example Facebook/LinkedIn. These third parties sometimes require that we put a tiny image ("pixel") from their site on any landing pages that users might arrive at. These pixels can create cookies for the third party so we can work with them to understand how successful their marketing campaign was. We also need to understand where a user came from, so that, if the user goes on to sign up on our Website, we can pay the correct marketing partner for their service.
This website uses retargeting services from the social network Facebook. Facebook collects certain information via cookies to determine which web pages are visited. This data is then used to associate your browser with interest and demographic categories, and serve Facebook ads based on your past visits to this website. Please note that any information collected by Facebook via cookies is not linked to any customer's personal information collected by us

Can you block cookies?

Cookies help you to get the most out of our Website. It is certainly possible to delete and / or block cookies, however, this may cause the functionality described above to fail. For example, deleting our proprietary cookies might mean that you cannot log in and view your account pages, or purchase items from the store. Deleting third party cookies is less likely to cause a buggy experience, but it does mean that we might be unable to generate accurate data about how our site and services are performing.

How do I disable and prevent the use of cookies?

You may restrict, block or delete the cookies from this website at any time by changing the configuration of your browser. While settings are different in each browser, cookies are normally configured in the "Preferences" or "Tools" menu. For further details on configuring cookies in your browser, see the "Help" menu in the browser itself.

Like many other sites, we use cookies to ensure you can move around our site and use certain features, and to give you the best experience possible. If you continue without changing your settings we'll assume you are happy to receive them. You'll find more information on this and how to change your cookie settings in our Cookies policy